FAQ

Let's tackle those questions and get you on your way
to realising your design dreams.

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General FAQ

General Questions & Answers
about JP Designs & our process

Well; seeing as you are already on our website, let’s get the ball rolling!

Get in touch with us and give us some more info about your project. We can take it from there…

Once we have identified the perimeters of your project, we shall send you a quote for the work to be undertaken. We require a non-refundable deposit of 25% of the value of the project to be settled for the project to commence.

Upon completion, we require the remainder of the value of your project to be settled in full before offering you your final designs.

Sure; we’d be happy to have a Zoom meeting, or even just an email exchange to discuss your project. We have many years of experience across a variety of projects, so we’d be happy to hash out some ideas with you.

We need to be realistic though…
As the adage goes: “Time is money…”

Our meeting will be billable, charged at our hourly rate of R650.00 per hour.

But don’t let that put you off – if you go ahead with appointing JP Designs for your project, this charge will be offset against your project fee.

At JP Designs, we understand that while we make design magic happen, you still need to tend tend to your business.

We also understand that the success of your project is dependant on nurturing a sound business relationship.

This is why we embrace quick, reliable and clear communication channels. We welcome engaging on email, Zoom, Skype, Whatsapp or even through an ‘old-fashioned’ phone call.

Though we might not immediately tend to your enquiry, because of our various client commitments, know that every JP Designs client is a VIP in our books and enjoy the same high priority.

Our requirements from you, as our valued client, will depend on the project that we undertake for you.

We do not have a stock standard list of requirements, as we do not offer ‘copy & paste’ design services. Every project is unique, and we approach it accordingly.

Have a look below for the specific requirements pertaining to our different project types.

There is no set timeframe, as we base our timelines on the specifications and requirements of your project.

Once we have done a proper assessment, we will provide an estimated timeframe for the completion of the project.

We may require additional input or feedback from you during the design process, which might result in shorter or longer turnaround times.

It is said that if you love what you do, you’ll never work a day in your life!

We do not consider our operational hours as ‘office hours’. To us its ‘Professional Playtime’

So; to answer the question, our Professional Playtime is from Monday to Friday – 08:00 to 17:00.

We enjoy ‘Personal Playtime’ over weekends and Public Holidays.

At JP Designs, we believe that the faintest ink is stronger than the strongest memory.

This is why we have our legal partners draw up a contractual agreement for every project.

By doing this, we offer security and guarantee to both parties through a thorough layout of the project.

This means that we both undertake to do what we vow to do – we commit to making your project a reality, to the agreed specifications and perimeters; you commit to paying us.

We take great pride in the intimacy of our operation. We dedicate our attention where it belongs – completing your project to the high standards and specifications that you deserve.

Because of this, we do not have flashy offices to keep operational, nor do we have a huge team to remunerate – this means that we have a unique advantage in offering super competitive quotes for our design services.

Brand Development

Questions & Answers about our
Brand Development process

Brand Development is quite a broad term. As part of Brand Development, we offer a complete solution to position your brand in the market segment that would best suit your products or services through the correct narrative and brand image. 

Our Brand Development can entail any or all of the services we offer, depending on your needs. We can help you with logo design, a website, a newsletter template for MailChimp, and even marketing collateral such as banners, brochures and business cards.

It all depends on what services you require as part of your project.

We are proud to have involved with some incredibly professional companies over the years, and we have adopted these companies as our Professional Partners.

We can source any of these services to ensure that your brand enjoys the attention and business it deserves.

These include:
Specialist consumer services, who knows can conduct market research, and also knows how to read and interpret consumer insights and statistics to correctly identify your target segment and align your brand accordingly.
• Public relations specialist, who can compose the appropriate narrative and formulate a fitting communications tone to connect with your clients.
Professional photographers, who can make sure that the imagery that accompany your brand are in line with trends for the market you are targeting.

Naturally every project is different, so we therefore have an adaptive and unique approach to each project.

We start the process by requesting that you offer us as much information as possible about your company and products or services. After an assessment of the perimeters of the project, we’ll prepare a quote for your project. 

Upon approval of the quote, we require a non-refundable deposit of 25% of the total project value. 

Once we receive the deposit payment, we start the creative process of the brand development by building an extensive virtual mood-board, which we populate with as much content as possible. 

Through interactive sessions with you, we will streamline this board by eliminating or finetuning the submitted content until we have a clear understanding of the aspects that will make up the look & feel of the brand.

Once you offer final approval of the designs, we’ll prepare an invoice for the full value of the project, deducting the deposit amount. When we receive full payment, we’ll send you the Brand Manual and designs.

We do not have a standard package, as we much prefer offering you the opportunity to tailor make your package to the requirements of your company.

You can build your package from both in-house services from JP Designs and from the sourced services of our Professional Partners

Selecting the service that you want as part of your project is entirely up to you and the needs of your company.

If you simply require rebranding for your business, we will follow our normal brand development process to identify the best brand image fit.

With this information, we will compile mockup designs for your input. Based on your feedback, we shall then refine the branding to the final design.

We are happy to assist with minor changes to your existing branding design; done to your specifications.

We would require the open files (.psd or .pdf) of the designs that you wish for us to work on. If you do not have the open files, or the design was made on a platform that does not allow open layer based design, we shall gladly attempt to rework your design to the appropriate format.

Rework requirements are not deemed to form part of our quote, unless otherwise agreed upon, and shall therefore be charged at our hourly rate of R650.00 per hour.

We will supply you with a Brand Manual and various usable formats of your design ( .png | .jpeg | .pdf ).

Your brand manual will include: colour codes, typeface and design elements used in your branding.

All designs created with licensed Adobe software

Packaging
Design

Questions & Answers about our
Product | Packaging Design process

Packaging design is, in its most basic interpretation, the development/design of the means of delivery and/or appearance of your products.

This can include:
Outer Packaging such as boxes or bags
Containment Packaging such as shrink wrap sleeves
Product Branding such as labels or tags

Our process starts with requesting all of the perimeters for the project. Once we have assessed the project, we’ll offer you a quote.

Upon your approval of the quote, we require a non-refundable deposit of 25% of the total value of the project. When we receive the payment, we’ll create mockup designs.

From there, we’ll refine the design based on your feedback, until we achieve the desired outcome. When you offer final approval of the design, we’ll prepare an invoice for the value of the project, deducting the deposit value.

Once we receive the full payment, we’ll send you the design in the requested format.

At JP Designs, we do not offer any printing services.

Though we understand the mechanics of printing and how to achieve a desired finish or effect from the printing process, we are comfortable to leave the actual printing to the professionals.

We have worked with various printing companies in the past, knowing which types of printing they offer, and we will gladly recommend the best fit for your printing project.

Designing a label for a wine bottle has many variables such as: how the label reacts when the wine is put in an ice bucket…

We create our wine label designs according to SAWIS guidelines. Be sure to advise us on the market in which your wine will be available – we will ensure that the appropriate legal requirements are represented in the design.

Our label design experience has equipped us with the necessary expertise on the best suited paper stock, printing and finish allowances, to have your label offer a fitting impression of your product.

SAWIS approval to be undertaken by the client directly

The possibilities for packaging material is vast!

Take cardboard, for instance – seemingly standard at first glance, but in reality there are plenty of versions and options.

When deciding on packaging material, consider the amount of stability and protection that the packaging has to offer the product, while also considering the packaging cost as part of your product cost.

We will happily help you find the best material for your project.

We have worked with various suppliers of eco friendly packaging solutions in the past, and we shall happily help you find the best suited packaging to compliment your company’s environmental responsibility ethos.

We are happy to assist with minor changes to your existing packaging; done to your specifications.

We would require the open files (.psd or .pdf) of the designs that you wish for us to work on. If you do not have the open files, or the design was made on a platform that does not allow open layer based design, we shall gladly attempt to rework your design to the appropriate format.

Rework requirements are not deemed to form part of our quote, unless otherwise agreed upon, and shall therefore be charged at our hourly rate of R650.00 per hour.

Once we have received final payment for your project, we shall offer you the design in the format required by your printing company.

This format will, most generally, be an open/source Adobe .pdf file, as saved out of the licensed Adobe program used for the design.

Website
Design

Questions & Answers about our
Website Design process

There are millions of designs, functionality and finishes when it comes to website design.

At JP Designs we prefer, and recommend, using WordPress as the platform on which to build your website. The combination of versatility and stability offered by WordPress makes it one of the best platforms available.

Because of the variations in terms of websites, we will work with you to find the most suited design, functionality and finishes to ensure the best user experience of your website.

Because of the immense variation in website designs and functionality, we will normally start by giving you some homework.

Firstly – type of site, we will ask that you give us an overview of the intended purpose of your website. This can include being an e-commerce site, being a blog site, being a portfolio site, or even a combination.
Secondly – user experience, we recommend that you scout the internet for inspiration and compile a list of websites that you like, focussing on the look & feel and user experience.
Thirdly – functionality, we would like you to compile a list of the functions that you want your website to meet. Without drilling down too far into the ‘how’, we need you to focus on the ‘what’.

We shall then offer you a quote for your project. Once you approve the quote, we require a non-refundable deposit of 25% of the total project value.

Once we have received the deposit payment, we start with the development of your website on our local server, which allows us to completely design and test the site, before publishing it.

After you have offered final approval on the website, you will receive the final invoice for your project, with the deposit value deducted.

When the payment has been received, we shall then upload the website to the domain server and your website will be published.

Yes, JP Designs has a secure server where we can host your website. As part of setting up your hosting, we can also register your desired domain address, depending on the availability of the domain.

You are also welcome to host your website with a different ISP, ensuring that we have the login details to access the C-Panel of the domain.

If you already own a domain and already have hosting set up, we can also instate your new website on your existing server, if you wish.

If you arrange your own hosting, we recommend that you consult with us on the estimated size of your website, making sure that you are on a plan that offers sufficient capacity for your site to be uploaded.

Instead of redesigning an existing website, we prefer designing a new one from scratch. We can, however, reinstate existing copy, imagery and functionality on your new website, based on your preferences.

By building a new website, it allows us to know exactly what functionality gets activated on the site and ensures that the published website is secure and stable.

It is important to know that most web design companies offer hosting services for websites that they designed and maintain. If you appoint JP Designs to redesign your existing website, chances are that your previous service provider will no longer be willing to host your website. 

We will gladly offer hosting on our secure JP Designs server as part of our agreement with you. We will facilitate the transfer of your domain to our server and upload your website to go live.

Once you have gone through the three steps of our Website Design Process, we shall offer you a quote for your project.

We do not simply build and launch websites, then leaving you on your own – as part of our Website Design services we offer a maintenance agreement. 

Much like the software on your smartphone or computer, WordPress and its affiliates also constantly develop and improve their software. If this software that your site uses for functionality is not constantly kept up to date, the potential exists for conflicts to occur and your website might crash due to a critical error.

All of our Website Design agreements are quoted inclusive of a nominal monthly fee, which offers software maintenance on your website, in addition to minor content changes. More substantial changes will be quoted outside of the maintenance agreement at an hourly rate.

If you have your hosting facilitated through our secure JP Designs server, you also have the capacity to create up to 500 email accounts on your domain. 

It is important to remember that the capacity of your hosting on our server is limited, based on the tier that you agree to. Your emails are also stored as part of this space and it may be necessary to opt for a higher tier, based on your email traffic and the number of emails you receive. 

We particularly enjoy creating e-commerce websites, because of the amount of awesome functionality and customisation that you can create on it. 

We prefer using the WooCommerce platform on WordPress to create ecommerce websites. We can integrate online payment platforms, stock management systems, automatic engagement functionality through MailChimp integration and even create variable products where your clients can choose from various options to customise their product.

WooCommerce also offers integration with Facebook for Business. This means that we can link your company Facebook account with your e-store on your website to automatically populate your Facebook and Instagram shops. This allows you to tag your products in posts on these platforms and allow users to easily purchase your products.

Similar functionality exists for MailChimp where you can feature products in your email marketing campaigns by tagging the product, which allows the user to easily purchase the product. 

The functionality is almost endless!

Marketing
Material Design

Questions & Answers about our
Marketing Material Design process

Marketing Material is basically any item that contains your logo, created in the same look & feel as your brand image, that you use to market your company, products or services.

Marketing material can include: brochures, business cards, flyers, posters, banners, flags, corporate folders, pre-printed letterheads, etc.

When we create Marketing Material Designs, we start the process by determining the product that you want to have produced, as this would determine the format and dimensions of your design.

We will then offer you a quote for your project. Once you accept the quote, we require a non-refundable deposit of 25% of the value of your total invoice to start your project.

The next step is to determine the content for the design and collating the necessary information. We will then compile a mockup design, from where we then work through the process to refine the design based on your feedback. 

Once you have offered final approval for the design, we shall send you an invoice with the deposit amount deducted from the total value.

Upon receipt of the final payment, we’ll send the design to you in the requested format.

We have an extensive knowledge of the allowances and limitations when it comes to the printing and production of marketing material, though we leave the actual printing and manufacturing to the professionals. 

We shall gladly assist with recommendations of companies who are able to produce your desired products.

Large format designs are normally for the design of large banner walls, large posters, billboards or signage.

JP Designs can assist you with all of your large format design requirements.

Yes, the branding of vehicles with decals or wraps also form part of marketing material, as it contains your logo and is normally designed in the same look & feel as your brand image.

JP Designs can assist you wish your vehicle branding design.

The lead time on your project is dependant on the size and intricacy of the designs that need to be created for the project. 

Lead times are also dependant on the supply of information or resources that we require for the project such as logos, die line specifications, etc. 

With the vast range of marketing materials available, the best way to identify which items will serve your company well is to assess the effectiveness of those items in your market segment.

If your company is a high-end boutique hotel, pre-printed letterheads will be perfect for you to prepare welcome letters for your guests. Posters or flyers, on the other hand, won’t be suited to a high-end boutique hotel.

Let us offer you some guidance on which products will offer effective marketing for your company.

Print Media
Design

Questions & Answers about our
Print Media Design process

Print media design is the conceptualisation, design and layout of advertisements or other marketing presentations intended for publication in printed media such as magazines or newspapers.

We assume that you, by the time of contacting us for a print media design, have an idea of the publication you wish to publish your design in. 

Media houses offer a specification outline that they require for designs intended for placement in their publications. We, firstly require a copy of this spec sheet, as it will contain valuable information that we need to create your design such as the dimensions of the placement and the printing method that is used (RGB or CMYK).

We also need you to offer us the logos, imagery and copy that you want included on the design.

To create a print media design, we start the project by requesting the spec sheet from the media house with whom you are going to do a placement. We then request that you offer us an outline of your requirements for the design.

We shall then prepare a quote for the project. Once you accept the quote, we require a non-refundable deposit of 25% of the total project value.

Upon receipt of payment, we require you to offer us the logos, imagery and copy that you want included on the design.

Once you offer final approval for the design, we’ll prepare an invoice for the full value of the project, deducting the already paid deposit. When we receive the full payment, we’ll send you the design in the requested print-ready format.

If you have your hosting facilitated through our secure JP Designs server, you also have the capacity to create up to 500 email accounts on your domain. 

It is important to remember that the capacity of your hosting on our server is limited, based on the tier that you agree to. Your emails are also stored as part of this space and it may be necessary to opt for a higher tier, based on your email traffic and the number of emails you receive.